Shipment Delivery Delays: BC Floods

Elate Cosmetics is headquartered in Victoria, British Columbia, Canada. Our home province recently experienced widespread flooding and landslides that caused devastation to many communities, including major damage to transportation infrastructure. While our team continues to fulfill orders daily, please know that your order may be delayed in getting to you due to ground shipping delays.

If you have any questions about an existing order, please connect with a member of our Customer Support team at:

Phone: (778) 745-0294
or through the chat function on our website. 

If you plan to place a new order with us, we recommend choosing an Express option at checkout if your order is time sensitive. All Express shipping options utilize Air Transit methods, and are not currently experiencing any delays. Please note that Express shipping options have a larger carbon footprint than Regular, Expedited options. Elate Cosmetics is dedicated to putting people and the planet first, and offsets all of our carbon emissions (order shipments included!) on an annual basis. 

We appreciate your patience and understanding as we continue to monitor this situation.

For additional information, please read the following message from Canada Post, our main shipping carrier:

From Canada Post:

The flooding and landslides that have occurred in British Columbia have been devastating. Many roads, rail lines and bridges have been damaged, and authorities are still assessing the damage and the work needed to reopen roads. At this time, there is no way to travel through British Columbia on land (by highway or rail), and this restriction has a serious impact on our ability to carry certain mail and parcel items into and out of the province. 

We have initiated contingencies to fly items of various services such as Lettermail™ (regular and oversized), Xpresspost™ and Priority™ into and out of B.C. These items are being delivered within the province where it is safe to do so and where there is road access, but customers may experience delays.

At this time, Canada Post Neighbourhood Mail, Publications Mail, Regular Parcel and Expedited Parcel items are not moving into or out of British Columbia as options are extremely limited. These items and all other mail remain secure, and we are considering contingencies to deliver them as soon and as safely as possible. Items inducted from Friday, November 12, may be affected.

We are applying force majeure scans to help notify customers of the delays on all barcoded items that are impacted.

When roads start to reopen, we expect traffic to be slow due to the limited roads available, potential lane reductions along the way and the volume of vehicles. Thank you for your patience as we continue to focus on recovery efforts.

Please refer to our Canada Post service alerts for updates.

In addition, you can refer to our Status of the Network updates that will be posted starting November 22nd.