Shipping and Exchanges


All orders are processed within 3 business days and are shipped out of our location in Victoria BC.*

FREE shipping on all orders, and Express shipping options are available for orders under $150 for a fee.

Orders are shipped out via Canada Post Expedited Service, unless an express option has been selected. Depending on where you live in Canada, orders may arrive anywhere between 2-10 business days after they are placed.

Please double check your shipping address before confirming your purchase. Elate cannot be held responsible for any lost or stolen packages. However, we will always do our best to help you locate a missing package. Please contact your local post office first to see if they are holding your item before reaching out to us.

Please feel free to contact us at should you have questions about any of our policies.


We recognize ordering cosmetics online can be difficult, so we offer samples sizes of all our face products. We strongly suggest you order samples to test out a new shade before purchasing a full size. Sample sizes are final sale and are not eligible for exchange.

Once you purchase, if you decide the product is just not for you, we offer a shade replacement on products or a store credit for the value of the item (excluding tax) if you'd like to try something else. Please send an email to and we will give you instructions on how to replace your item.

Our policy lasts 30 days after delivery. If 30 days have gone by since your package was received, we may not be able to offer you an exchange.

Damaged or Defective Items

At Elate, we stand behind the quality of our product. We absolutely replace items if they are defective or damaged within 3 months of purchase. Send us an email at with the nature of the defect, and a picture, and we will send a replacement of the same item and shade, or a store credit for the value of the item (excluding tax), to you straight away. No need to return the defect unless we request it. 

**To complete your return, we require a receipt or proof of purchase. If you did not purchase your item through, please contact the wholesale partner first. All purchases made through wholesale partners are subject to their return policies.**

Sale Items and Samples

Sale items and samples are final sale. Only regular priced, full size items may be exchanged.