Shipping and Returns
All orders are processed within 3 business days and are shipped out of our location in Victoria BC.
Orders over $45 will be shipped for FREE to all destinations within Canada Orders under $45 shipped within Canada will be charged $8.00 tracked shipping.
Orders are shipped out via Canada Post Expedited Service
Depending on where you live in Canada, orders may arrive anywhere between 2-10 business days after they are placed.
Please double check your shipping address before confirming your purchase. Elate is not responsible for any lost or stolen packages, but we will always do our best to help you locate a missing package. Please contact your local post office first to see if they are holding your item.
Elate cannot be held responsible for any lost or stolen packages.
Please feel free to contact us at firstname.lastname@example.org should you have questions about any of our policies.
We recognize ordering cosmetics online can be difficult, so we offer samples sizes of all our face products. We strongly suggest you order samples to test out a new shade before purchasing a full size. Sample sizes are final sale and are not eligible for exchange.
Once you purchase, if you decide the product is just not for you, we offer an exchange on products for a store credit if you'd like to try something else. Please send an email to email@example.com and we will give you instructions on how to exchange your item.
Our policy lasts 30 days after delivery. If 30 days have gone by since your package was received, we may not be able to offer you an exchange.
Damaged or Defective Items
At Elate, we stand behind the quality of our product. We absolutely replace items if they are defective or damaged within 3 months of purchase. Send us an email at firstname.lastname@example.org with the nature of the defect, and a picture, and we will send a replacement of the same item and shade, or a store credit, to you straight away. No need to return the defect unless we request it.
**To complete your return, we require a receipt or proof of purchase. If you did not purchase your item through www.elatecosmetics.ca, please contact the wholesale partner first. All purchases made through wholesale partners are subject to their return policies.**
Sale Items and Samples
Sale items and samples are final sale. Only regular priced, full size items may be exchanged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and they will find out about your return.